Mike Puchol

Twitter as a support channel works better than email

It’s amazing that three suggestions or bug reports I’ve had about three different companies have been quickly and satisfactorily solved, after tweeting about them. In the past, I’ve tried to email companies before, with much worse results. Usually, things didn’t move until an email to the CEO was sent. It’s nice that companies are listening to Twitter more and more, and taking action about what people say about them.